Warranty Policy

Manufacturer Warranties

All products sold by Congo Co. come with the manufacturer's original warranty. As an authorized importer and distributor, we facilitate warranty claims on your behalf with the respective brand. Warranty periods and coverage vary by brand and product — details are provided at the time of purchase.

What Is Covered

• Manufacturing defects in materials and workmanship
• Component failure under normal use conditions
• Any defect covered under the manufacturer's specific warranty terms

What Is Not Covered

• Damage caused by improper installation
• Normal wear and tear
• Damage from misuse, accidents, or modifications
• Products with removed, altered, or illegible serial numbers
• Damage caused by failure to follow product instructions

How to Claim

To initiate a warranty claim, contact us via WhatsApp with the following information: your order details, a description of the defect, and photos or video showing the issue. Our team will assess the claim and coordinate with the manufacturer. Resolution may include repair, replacement, or credit at the manufacturer's discretion.

Installation

For products that include professional installation in the price, the installation work is covered for 30 days against defects in workmanship. This does not extend the product's manufacturer warranty. Improper modifications made after our installation void the installation warranty.

Contact for Warranty Claims

Reach us via WhatsApp or at [email protected]. Include your order number and a clear description of the issue. We aim to respond within 1 business day.